If your parcel arrives damaged or empty, please let us know as soon as possible. Email us at customerservice@sailracing.com with your order number, and include:
- Clear photos of the parcel where the shipping label is visible.
- Photos of any damage, and of the part of the parcel that looks like it has been opened.
- If the parcel was empty: a description of how it looked, for example if it was flat or if any packaging was left inside.
- Whether the service point noticed that the parcel was damaged or empty when you collected it.
We will then look into the matter together with the carrier.