We are sorry if there is a problem with your item, and we are of course happy to help.
If you bought your item on sailracing.com, you can register your claim directly on our website: Register a claim. Follow the instructions, and we will get back to you.
You can also make a claim by emailing us at customerservice@sailracing.com. Please include the following information:
- Proof of purchase, for example a receipt, a bank statement or your order number.
- Clear photos of the defect, as well as a photo where the whole item is visible.
- A short description of the problem.
Our Claims Department will then review your case. In some cases the item needs to be sent to us for an assessment.
Please note that damage caused by washing or care that does not follow the care instructions, or by normal wear over time, is not covered by a claim.
If you bought the item from one of our retailers, please contact the retailer directly for help with your claim.